The fine print, made readable

Privacy Policy: Terrachow

Last updated: 19 October 2026. Terrachow is operated by Fluenttera Limited, Nigeria. This policy covers our website and mobile apps.

At Terrachow, your trust means everything to us. We are committed to protecting your privacy and ensuring your personal data is handled responsibly, transparently, and securely. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our services.

1. Information We Collect

Personal Information: Name, phone number, email address, and delivery address provided during registration or order placement.

Usage Information: Order history, device information, and interactions within our platform.
Payment Information: We do not store debit/credit card details. All transactions are securely processed through third-party payment providers.

2. How We Use Your Information

To process and deliver your orders.
To communicate with you regarding your account, orders, and support.
To personalize and improve your experience.
To detect and prevent fraudulent or unauthorized activities.

Advertising Measurement, Analytics & Tracking Choices

We use Meta App Events (the Facebook SDK) in our customer app to measure whether Terrachow advertisements lead to app installs, registrations, and orders, and to understand and improve our marketing. You do not need to log in with Facebook to use Terrachow.

Data shared with Meta may include device identifiers (including the advertising identifier where permitted), device and app information, app launches and other product interactions, registration events and sign-up method, and purchase events. Purchase events include order value and currency, order reference, item count, payment method category, and delivery method. These events do not include your full payment card details.

Device identifiers, product interactions, and purchase history may be linked to your identity through your account or device. Meta may combine event data with information from other apps and websites for advertising measurement and targeted advertising. This is tracking under Apple's App Tracking Transparency definition.

On iOS, we request permission through Apple's tracking prompt before enabling advertiser tracking. You can decline and continue using Terrachow. You can change this permission in your device's Settings > Privacy & Security > Tracking. Declining prevents us from enabling advertiser tracking through that permission; it does not disable every analytics event. App and purchase events may still be sent without access to the advertising identifier.

On Android, you can manage advertising ID and ad privacy controls in your device settings; the available options vary by Android version. These controls do not delete your Terrachow account or necessarily stop all service analytics. Meta also provides privacy and advertising controls through its own services. See Meta's Privacy Policy for its data practices and available choices.

We also use service providers for app analytics and crash reporting (Firebase), push notifications (OneSignal), and customer support (Zoho SalesIQ). Depending on the feature you use, these services may process device or account identifiers, app activity and diagnostic data, or the name, email address, phone number and messages you provide when contacting support. Our website uses Microsoft Clarity to understand page visits and interactions. Browser storage may also remember preferences such as your selected theme. Apple's tracking permission applies to the iOS app, not website browser storage or all analytics services.

3. Data Storage

Terrachow may process and retain your personal information on its servers, and/or on the servers of third-party service providers (whether in Nigeria or internationally).
Copies and backups of your data may be retained temporarily in backup storage for recovery, fraud prevention, and legal compliance purposes, even after account deletion.

4. Data Retention & Deletion

You can delete your account in the app (Profile → Delete account) or by emailing support@terrachow.com. We complete deletion within 30 days. See Delete your account for what we delete and what we keep.
Order, payment, refund and wallet records are kept for 6 years for tax, accounting, fraud-prevention and dispute purposes, with your name, phone number, email and address removed. Backups are removed as they expire, within 90 days.
Once account deletion is completed, your deleted account and associated data cannot be restored through the app.

5. Your Information

Correspondence: By creating an account, you agree to receive necessary service-related communications. You may opt out of promotional emails, but administrative or policy-related notices cannot be unsubscribed.
Deletion: To delete your account permanently, use Profile → Delete account in the app, or email support@terrachow.com (details on Delete your account).

6. Limitations to Your Rights

Requests are abusive or unreasonably excessive.
Fulfilling the request would violate another person’s rights or safety.
The request relates to ongoing or potential legal proceedings.
Applicable laws require retention of certain records.

7. Information Pertaining to Service Partners

This applies to individuals who partner with Terrachow (e.g., delivery riders, logistics staff, vendor support).

Information Collected:

Identification and contact details (e.g., name, address, phone number, government ID, permits, etc.).
Verification and background information (subject to law and consent).
Vehicle/equipment details used for deliveries.
Financial details for payments (bank account, tax info).
Location data during active delivery sessions.
Performance and usage metrics (delivery history, routes, ratings, etc.).

How We Use Service Partner Information:

Onboarding and eligibility verification.
Assigning and managing delivery or service tasks.
Tracking performance and ensuring service quality.
Processing payments and incentives.
Communicating updates, policies, or opportunities.
Fraud detection, legal compliance, and dispute resolution.

Sharing of Service Partner Information:

With customers or vendors as needed to complete deliveries.
Within the Terrachow group for operational efficiency.
With vetted third-party providers (e.g., payment processors, insurance, background checks).
As required by law or government authorities.

8. Security of Your Information

We use access controls and technical safeguards to help protect your information. No method of transmission or storage is completely secure.
Payment processing partners are PCI-compliant.
You are responsible for keeping your login credentials secure.

9. Third-Party Links & Services

Our app or website may contain links to third-party sites. Terrachow is not responsible for their privacy practices, and we encourage you to review their policies. We share information with restaurants, delivery partners, payment processors and technology providers as needed to provide our services, and with advertising and analytics partners for the purposes described above. Service providers and partners may process information outside Nigeria.

10. Policy Updates

We may update this Privacy Policy periodically. Significant changes will be communicated via the app or website. Where a change requires consent, we will request it; using the service does not replace a required tracking permission.

Contact & Privacy Requests

For questions about this policy, access or correction requests, account deletion, or help with your privacy choices, contact support@terrachow.com or use Contact Us in the app. Include enough information to locate your account, but never send your password or full payment card details. We may need to verify your identity before acting on an account request.