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    Your data, your call

    Delete your Terrachow account

    Last updated: 19 October 2026. This page covers the Terrachow app on Android and iPhone and terrachow.com, operated by Fluenttera Limited, Nigeria.

    1. How to delete your account

    In the app:

    1. Open Terrachow and sign in.
    2. Go to Profile.
    3. Scroll down and tap Delete account.
    4. Tell us why (optional), then tap Yes to confirm. You are signed out straight away.

    By email, if you can't open the app: email support@terrachow.com from the email address on your account, with the subject "Delete my account", and include the phone number on your account. We may ask you to confirm it's you. Never send your password.

    We complete deletion within 30 days of your request. Once it's done, your account can't be restored.

    2. Before you delete

    • Wallet balance: if you have money in your Terrachow wallet, email support@terrachow.com to withdraw it first. Any balance left when the account is deleted is lost.
    • Food credit, points and rewards (including ChowRush and ChowBae rewards and unused promo codes) are not cash and end when the account is deleted.
    • ChowClub: cancel any active subscription first, or ask support to cancel it for you, so you aren't charged again.
    • Orders in progress: wait until they are delivered or cancelled.

    3. What we delete

    • Your name, email address, phone number and profile photo
    • Your gender and NIN, if you gave them
    • Saved delivery addresses and location
    • Favourites, cart and preferences
    • Sign-in details, and notification and device identifiers
    • ChowBae chats, Chow Moments photos, and support chats
    • Your referral code and any linked Telegram account
    • The details of your Terrachow wallet account number

    4. What we keep, and for how long

    • Order and payment records (orders, payments, refunds, and wallet and food-credit transactions: amounts, dates, restaurants and items) for 6 years, for tax, accounting, fraud prevention and disputes. We remove your name, phone number, email and delivery address from them, so they no longer identify you. After 6 years they are deleted.
    • Reviews you wrote stay on the restaurant's page, without your name or photo.
    • Gift cards you sent stay usable by the person who received them.
    • Backups: copies in our encrypted backups are removed as the backups expire, within 90 days.
    • If the law requires us to keep something longer, or there is an open dispute or investigation, we keep only what's needed until it's resolved.

    5. Services we work with

    We ask the services that hold data for us (Paystack for payments, OneSignal for notifications and Zoho SalesIQ for support chat) to delete your data where they can. Payment providers keep their own transaction records as the law requires. Analytics and advertising data (Google and Meta) is linked to your device, not your name; you can reset your advertising ID in your phone's settings.

    6. Delete some data, keep your account

    You can edit your name, phone and photo, remove saved addresses and delete your Chow Moments in the app at any time. To have other data deleted without closing your account, email support@terrachow.com and tell us what you'd like removed.

    7. Riders and restaurant partners

    Riders can delete their account in the Terrachow rider app under Profile → Delete account. Restaurant partners can email support@terrachow.com. Earnings, payout and settlement records are kept for 6 years, as above.

    Questions

    Email support@terrachow.com. Our Privacy Policy explains how we handle your data.